Tel: 07447 942887

Keeping your Trade Customers Happy

Published on 12/04/2012

JKS a leading UK based mystery shopping company are currently working with a variety of trade suppliers across the UK.

Mystery shoppers are making personal visits and phone calls to ensure companies are delivering the best levels of customer service to their trade customers.

Barry Mutton from JKS says "Our 'trade' mystery shopping service helps suppliers to make decisions on their service based on facts. We can help trade suppliers identify any short falls in service, and discover whether a trades person going to a store receives a different standard of service to that received by a retail customer . We can look at the complete trade buying process from enquiry to buying the goods."

JKS have over 15,000 shoppers throughout the UK and a large number are trained to deal with trade scenarios.  They mystery shop, builders merchants, plumbing merchants, heating suppliers amongst many others. They can take out trade accounts and purchase goods.

JKS shoppers help trade suppliers to identify whether their staff are welcoming, friendly and knowledgeable. Whether they are able to give up to date advice and are informed of the latest developments within the industry.

Above all they help suppliers to identify whether trade customers are receiving a superior level of service and support every time. 

← Back to news list