Mystery Shopping Services
Mystery Shopping is a
performance evaluation process and a valuable tool highlighting interaction
between staff and customers.
In a highly competitive industry where the level of service you provide really
does count, more and more commercial, public and voluntary sector organisations
are discovering the true benefits of using a mystery shopper. You may spend
vast amounts of money on advertising and marketing your business, but what
happens when those customers make contact with your staff?
You may wish to monitor your staff product knowledge, the availability of goods
and services, compliance to your standards and procedures, or to congratulate
your staffs’ behaviour and passion.
JKS can offer a customised mystery shopping service, tailored to your exact
needs and flexible to meet all budgets.
We offer:
- Competitor Insight Research
- CX Customer Experience Journey Mapping
- Customer Satisfaction Research and Surveys
- Email Mystery Shopping
- Face to Face - In Person Mystery Shopping
- Online Mystery Shopping
- Product Placement and Merchandising
- Social Media Mystery Shopping
- Video Mystery Shopping
- Telephone Mystery Shopping
- Vox Pox - Voice of the Customer Videos
We use an industry leading reporting system, allowing you to access results
online 24/7, we have a dedicated team of allocators, data analysts and
experienced shoppers, along with a professional team of industry consultants
and trainers.
In fact, we have the complete mystery shopping service!
For further information, call us on 01509 767281 or complete the form below.
Get a Quote Now
