Tenant Mystery Shopping
Here at JKS we have developed a
unique programme combining tenant mystery shopping and innovative training. We
help social housing providers review their current working practices in
respect of customer complaints and take proactive steps to meet Tenant Services
Authority (TSA) Standards.
Developing Tenant Led Mystery
Shopping
We can provide you with expert consultancy
and advice on how to set up your tenant mystery shopping project. Our team can
deliver in house training for your staff. We cover everything from developing
questionnaires and scenarios, to writing shoppers codes of conduct, devising
work scheduling and how best to recruit and train your tenant
shoppers. In fact we can teach you everything to make your project a success.
Training Your Tenants to be
Mystery Shoppers
JKS deliver innovative and expert training to
tenant shoppers. Our courses cover topics such as:
-
What is
Mystery Shopping
-
What makes
an excellent Tenant Mystery Shopper
-
How to
organise your work
-
How to
best complete questionnaires and read briefs
-
How to
record telephone calls
-
What makes
a good report and report writing skills
Scenario and Questionnaire Writing Service
If you are stuck for ideas and time, why not
let our team devise your scenarios and questionnaires for you? We have
over 300 scenarios to give you inspiration. Our experts can also help you
build a bespoke questionnaire for your tenants to
complete.
Analysis and Reporting Tools
If you wish to use the latest in
online reporting technology and have someone else analyse your mystery shopping
results then we offer our analysis service. You can either send us the
completed questionnaires and we can analyse them for you. Or you can ask
your tenants to complete their questionnaires directly into our online
reporting tool.
Project Management
If you would like us to completely run your
tenant mystery shopping project for you then we can do that as well. We can run
the project just as though it was our own. We can work with you to recruit your
tenants, write questionnaires and scenarios, train your tenants, schedule the
work to them, project manage them and oversee the results on your behalf.
Using JKS Mystery Shoppers
Of course if you wish us to use our own JKS
mystery shoppers, that can be easily arranged. Our shoppers will test out
your services by email, face to face visits, telephone and letter.
Contact
JKS are a reputable
mystery shopping company who have been trading since 1999.
If you would like to learn how JKS can help
your company provide value for money services, and increase customer
satisfaction.
Then please call us now on
01509 561399 for a free no obligation quote or
click for more details of our
mystery
shopping services.