How Mystery Shopping Transformed my Pharmacy
We have chosen to share a fantastic review of our Pharmacy Mystery Shopping Services for our latest blog. If you want to learn more about JKS Mystery Shopping and how we can help transform your pharmacy don’t hesitate to get in touch with us.
"When I first heard about mystery shopping for pharmacies, I wasn’t sure if it would add value to my business. After all, I’d already been using customer satisfaction surveys and getting decent feedback. But after working with JKS Mystery Shopping, I quickly realised how much more impactful this approach could be.
The process was seamless. JKS worked with me to understand my goals, creating a tailored assessment that fit my pharmacy perfectly. It wasn’t just about generic customer service—it was about identifying how we could stand out in a competitive market and deliver something truly exceptional.
A Fresh Perspective on My Pharmacy
The insights I received were eye-opening. The mystery shoppers evaluated every detail, from how welcoming our staff were to how effectively we promoted services like flu jabs and blood pressure checks. I was surprised by how much I hadn’t noticed myself. For instance:
- Customer Experience: While I thought we were friendly enough, the feedback showed small changes we could make to create a more personal, memorable experience for customers.
- Missed Opportunities: The mystery shopper highlighted areas where we weren’t upselling or promoting services effectively, which was costing us revenue.
- Competitor Insights: Seeing how we compared to nearby pharmacies was invaluable. I was able to make adjustments that set us apart in pricing and service quality.
Real Results
One of the biggest takeaways for me was the importance of the little things. Clean signage, stock levels, and even how we arranged promotional materials played a bigger role in customer impressions than I expected. The reports JKS provided were detailed and actionable, helping us track trends and make measurable improvements.
Over time, I started to see real results—happier customers, more loyalty, and an increase in sales. Mystery shopping didn’t just tell me what we were doing wrong; it showed me what we could do better and how to get there.
Why I Recommend Mystery Shopping
If you’re running a pharmacy and relying solely on customer satisfaction surveys, you’re only getting part of the picture. Mystery shopping dives deeper, giving you an unbiased view of your business through your customers’ eyes.
The team at JKS Mystery Shopping made the whole process easy and stress-free. They understood the unique challenges of the pharmacy sector and offered solutions tailored to my needs.
For any pharmacy owner wanting to grow their business and deliver exceptional service, I can’t recommend mystery shopping enough. It’s more than a service—it’s a game-changer."
Why not see for yourself? Call 01509 767281 for a free, no-obligation quote.
