Trade Suppliers Mystery Shopping
JKS offer a unique system of mystery shopping and innovative and
creative training for trade suppliers helping to deliver service
excellence at every opportunity in the most cost effective way.
Trade Suppliers Mystery Shopping
Our mystery shopping programmes will look at key customer
contacts or ‘moments of truth’ that influences whether your customers
will use your services, return and recommend to others.
Our clients include:
- Builders merchants
- Plumbing suppliers
- Heating suppliers
Amongst many others, we can even mystery shop your competitors!
Our JKS 'Trade' shoppers will blend in with your everyday trade
customers.
They can:
- Open trade accounts
- Ask about your products
- Make purchases
And find out if your staff:
- Are attentive
- Willing
to help
- Offer incentives such as bonus and reward schemes
- Upsell or cross-sell
- Possess up to date industry knowledge
Whether you are a newly opened supplier or a or an established chain of merchants we can help you devise a suitable mystery shopping campaign.
- We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
- We will then devise a suitable questionnaire for your
organisation. Each questionnaire is bespoke so you can be guaranteed to
have something that is totally appropriate to your needs. Scoring and
weighting will be added so you can focus on what is important to you.
- A schedule of visits will be agreed and could be weekly, monthly
or quarterly. We will prepare everything for you including shoppers
briefs and agree a shopper spend if appropriate.
- Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls,
video surveys and access your website to make enquiries.
Contact
JKS are a reputable mystery shopping company who have been
trading since 1999.
If you would like to learn how we can help your
company provide value for money services and increase customer
satisfaction, please call us now on 01509 767281 or complete the form below for a free no obligation quote.
Get a Quote Now
