Residential and Nursing Care Homes Mystery Shoppping
Here at JKS we work with the UK’s leading Residential and Nursing Care
Home providers. Our mystery shopping and training services provide a
full assessment of your care home managers and nursing staff along with
any home care and domiciliary services you may offer. Our services help
you to improve your occupancy levels and maximise your income.
Mystery Shopping
Our
bespoke mystery shopping for care, nursing and residential villages
includes:
- Email
- Telephone
- Face to face surveys.
The mystery shopping surveys will typically look at how your staff handles the
difficult journey and decisions made by families wanting to place their
loved ones into care.
Our highly trained mystery shoppers will
send emails and make telephone enquiries to your residential or nursing
home or retirement village. This will be followed up by announced or
unannounced visits to the care home.
Visits will assess:
- The first
impressions of the home
- The greeting and welcome from health care
professionals
- Rapport building
- The tour of
facilities
- The asking of questions and handling of objections.
- When fees and funding are discussed,
- What marketing materials
are used
- Whether you would ‘trust this home to look after you loved
one’?
We will work alongside you to devise a meaningful and
useful report questionnaire which will help you to identify exactly what
you are doing well and how you can improve your service.
Our reports are accessible 24/7 via our secure website and recorded calls and videos can also be viewed.
Contact
If
you would like to learn more about our services and get a free no
obligation quote, please call us on 01509 767281 or complete the form below.
Get a Quote Now
