Tailor made - Pharmacy Mystery Shopping Services
JKS Mystery Shopping offer a fully customised mystery shopping programme. With over 25 years experience in the pharmacy sector, JKS is a trusted name in mystery shopping services.
Make an impact in your community by joining the growing number of pharmacies using our mystery shopping services. Contact us today for a no-obligation chat and find out how we can help you maximise your opportunities and help your pharmacy thrive!
Why Mystery Shopping?
Mystery Shopping provides you with an essential tool to assess your pharmacy's performance enhance service quality, and increase revenue. Our tailored approach sends trained mystery shoppers to evaluate your pharmacy, delivering in-depth reports that track your performance and pinpoint areas for improvement.
Stay Competitive
In an ever changing market with competition from supermarkets, and online pharmacies, your local pharmacy needs to stand out. Mystery shopping helps you create a personalised, high quality customerr experience that drives loyalty from local customers and sets your pharmacy apart.
Competitive Insights
Want to see how you stack up against the competition? Our service can also evaluate competitor pharmacies, giving you key insights into their pricing, service practices and product offerings, helping you to fine tune your own services for maximum impact.
How it works
- We discuss your goals and what you wish to monitor
- We design a customised report questionnaire focused on your priorities
- Set a schedule ( weekly, monthly, quarterly) we handle everything to get your project up and running
- Access detailed results through our online portal to identify trends and areas for improvement.
We can assess by phone, email, and by visiting. Our services are tailor-made to suit your needs. Below are some ideas of what you may wish us to feedback on, but we are sure you will have ideas of your own.
- Pharmacy Image - window displays, information posters, stock levels, cleanliness, signposting and POS service leaflets and posters.
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Staff friendliness
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Waiting times
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Service Knowledge
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Advice and Medication
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Retail sales and add ons
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Promotion and signposting for Pharmacy First Services.
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Promotion of services such as blood pressure checks and contraceptive advice, flu jabs, travel vaccinations, and much more.
If you would like to learn how we can help your pharmacy then please call us now on 01509 767281 or complete the form below for a free no obligation quote.
