Housing Mystery Shopping
JKS offer a unique system of mystery shopping using JKS shoppers or
residents and tenants. We also deliver innovative and creative training
to the Housing Sector, helping you to deliver service excellence at
every opportunity in the most cost effective way.
Housing Mystery Shopping
Our
mystery shopping programmes will look at key customer contacts or
‘moments of truth’ that influences whether your customers will use your
services, return and recommend to others.
Housing Association Mystery Shopping
Our
clients in this sector include the Chartered Institute of Housing,
housing associations, local authorities, ALMO’s, tenants, residents, and
landlords. Our mystery shopping and training services help the social
housing sector meet the needs of the new TSA Standard of Tenant
Involvement and Empowerment.
We also conduct mystery shopping
and training for the private housing sector, including prestigious home
builders, and builders merchants.
Whether you want to use our
highly experienced shoppers or your own tenants we can help you devise a
suitable mystery shopping campaign.
- We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
- We
will then devise a suitable questionnaire for your organisation. Each
questionnaire is bespoke so you can be guaranteed to have something that
is totally appropriate to your needs. Scoring and weighting will be
added so you can focus on what is important to you.
- A schedule
of visits will be agreed and could be weekly, monthly or quarterly. We
will prepare everything for you including shoppers briefs and agree a
shopper spend if appropriate.
- Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls, video surveys and access your website to make enquiries
Training
As well as the standard mystery shopping services, JKS specialise in tenant led mystery shopping and can help you:
- Develop a tenant led mystery shopping project
- Train tenants in the key skills that make an excellent shopper
- Analyse your findings and deliver summary reporting
- Write scenarios and briefs
- Provide on going support to your mystery shopping tenants
- We will be happy to discuss your requirements further and put together a plan which suits your needs.
Contact
JKS
are a reputable mystery shopping company who have been trading since
1999.
If you would like to learn how we can help your Housing
Organisation provide value for money services and increase customer
satisfaction, then please call us now on 01509 767281 or complete the form below for a free no obligation quote.
Get a Quote Now
