Email Mystery Shopping
Email Mystery Shopping, is a form of mystery shopping research,
used to evaluate the quality and effectiveness of a business’s email
customer service. Our mystery shoppers send emails to your business posing as customers with enquiries, complaints or requests and
assess the responses received based on specific criteria.
Shoppers will evaluate key aspects such as:
- Response times
- Accuracy
- Helpfulness
- Tone
- Professionalism
They
report back on the entire interaction, highlighting strengths and areas
for improvement.
After completing their evaluation shoppers will
provide detailed reports via our secure online platform. You will see
copies of all the interactions.
Email mystery shopping helps businesses ensure
their email customer service is efficient, effective, and meets the high
standards expected by customers.
For more information to see how Email Mystery Shopping and other forms of mystery shopping research can improve
service quality and help you to maintain a competitive edge, call us on 01509 767281 for a chat, or complete the form below for a no obligation quote.
We look forward to hearing from you!
Get a Quote Now
