Face to Face Mystery Shopping
In person, or face-to-face mystery shopping is a
method used to evaluate the quality of customer service and overall
experience in a physical store or business location. Mystery shoppers
visit your business posing as regular customers, interacting with staff
and experiencing the service first hand. This approach provides
detailed insights into various aspects of the customer journey, from the
initial greeting to the final transaction.
Custom scenarios are created to reflect typical
customer interactions. These scenarios guide the mystery shoppers on
what to look for and observe during their visit. These might include:
- Customer service provided
- Cleanliness
- Product quality
- Service quality
- Overall layout
- Add-on selling techniques
- Compliance with safety guidelines
- Marketing materials on display
After the visit, shoppers complete detailed
reports which you can access via our secure online portal. The online
reporting provides you with actionable insights and recommendations for
improvement.
In-person mystery shopping helps businesses
understand and improve their face-to-face customer interactions,
ensuring a consistent and high-quality customer experience.
For more information to see how Face to Face Mystery Shopping can
improve service quality and help you to maintain a competitive edge, call us on 01509 767281 for a chat, or complete the form below for a no obligation quote.
We look forward to hearing from you!
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