Online Mystery Shopping
Online or website mystery shopping is a method used
to evaluate the customer experience on your business’s website or app.
Shoppers will look at:
- Ease of navigation
- Available information
- Product availability
- Quality of app or mobile site
- Response times for customer support query via email or chat
- How well the enquiry was handled
- How easy the checkout process was
After completing their evaluations, shoppers
provide detailed reports which can be accessed via our secure online
portal. You will see screenshots, chat transcripts and email contacts
throughout the customer journey. Reports will give you actionable
insights into the performance and user-friendliness of your website. You
will discover and address usability issues that could hinder customer
satisfaction and conversion rate.
Online mystery shopping helps businesses ensure
that their websites offer a seamless, user-friendly, and enjoyable
experience, ultimately leading to higher customer satisfaction and
retention.
For more information to see how Online Mystery Shopping can improve
service quality and help you to maintain a competitive edge, call us on 01509 767281 for a chat, or complete the form below for a no obligation quote.
We look forward to hearing from you!
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