Sports and Leisure Mystery Shopping
JKS offer a unique system of mystery shopping and innovative and
creative training to the Sports and Leisure sector, helping you to
deliver service excellence at every opportunity in the most cost
effective way.
Mystery Shopping
Our mystery shopping
programmes will look at key customer contacts or ‘moments of truth’ that
influences whether your customers will use your services, return and
recommend to others.
We devise and run projects on behalf of
major football clubs, cricket grounds, golf courses. We book into
hotels, camping and caravan sites, major theme parks, theatres and
visitor attractions throughout the UK.
Many of our clients in
this sector are also leisure centres, spas, and casinos. We attend and
monitor events of all kinds from concert venues to county shows. We can
also survey your competitors!
Whether you are a sporting venue,
a new visitor attraction or an established chain of hotels we can help
you devise a suitable mystery shopping campaign.
We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
We
will then devise a suitable questionnaire for your organisation. Each
questionnaire is bespoke so you can be guaranteed to have something that
is totally appropriate to your needs. Scoring and weighting will be
added so you can focus on what is important to you.
A schedule
of visits will be agreed and could be weekly, monthly or quarterly. We
will prepare everything for you including shoppers briefs and agree a
shopper spend if appropriate.
Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls, video surveys and access your website to make enquiries .
Contact
If
you would like to learn how JKS can help your company provide value for
money services, and increase customer satisfaction, then please call us
now on 07447 942887 complete the form below for a free no obligation quote.
Get a Quote Now
