Local Authority Mystery Shopping

Improving customer service delivery, satisfaction and council reputation.

Despite these difficult financial times, local authorities and government departments still have a responsibility to provide value for money services, increase customer satisfaction and meet their national and local indicators.

We offer a fully bespoke mystery shopping service to our council and local government clients. Our 25 years of experience has helped us to devise credible scenarios and programmes that use shoppers posing as residents to evaluate your services.  They may send emails, make phone calls, visit your offices or use online and chat facilities.

Our clients are District, Borough and City councils, representing some of the smallest to the largest authorities.

We cover all departments and over the past 25 years have surveyed:

•  Adult Social Care
•  Education
•  Housing
•  Environmental Health
•  Leisure facilities
•  Libraries and Community Centres
•  Planning
•  Refuse Collection
•  Repairs

We know exactly how to set up the best local authority mystery shopping programmes, and our shoppers are specialists in this field.  Our regular mystery shopping services help you to verify that policies and procedures are being followed correcty and consistently by all staff members, leading to higher public trust and satisfaction.

We also offer training courses to staff in how to set up a credible mystery shopping project and offer residents and tenants top tips and training on how to become a local authority shopper.

Contact

Get a Quote Now