Health and Beauty Mystery Shopping
JKS provides the Health, Beauty and Fitness Industry with specialist evaluation of your customer experience. We understand the challenges facing the industry and the importance of offering quality products and service with knowledgeable and passionate staff.
Whether you are a newly opened beauty salon or an established chain of hotel spas we can help you devise a suitable mystery shopping campaign.
- We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
- We will then devise a suitable questionnaire for your organisation. Each questionnaire is bespoke so you can be guaranteed to have something that is totally appropriate to your needs. Scoring and weighting will be added so you can focus on what is important to you.
- A schedule of visits will be agreed and could be weekly, monthly or quarterly. We will prepare everything for you including shoppers briefs and agree a shopper spend if appropriate.
- Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls, video surveys and access your website to make enquiries and reservations.
JKS Monitor:
- The complete customer journey when visiting your organisation including recommendations concerning the overall facility experience
- How your staff offer advice on treatments and help customers select treatments
- The content of your spa and gym menus
- Reception desk efficiency and the level of customer service offered
- Telephone performance and appointment taking
- Retail sales techniques including up selling and add on selling
- Layout of the Spa retail area and quality of the visual merchandising
- Health Farm and Spa cuisine
- Spa facilities such as gyms and pools
- Fitness and wellness programmes including demonstrations
Customer Feedback
Our Customer Feedback Cards and Online Feedback Questionnaires can capture the thoughts of your 'Real' customers.
We can help you to devise a suitable branded questionnaire and feed the results into our online analysis tool. Questionnaires can be available as cards for your customers to provide feedback or via your own website. You can offer incentives to customers to complete them such as prize draws, vouchers or free treatments.
The feedback will quickly give you an idea of how you are performing and results can be compared against your mystery shopping surveys.
Training
To complement our mystery shopping we also offer effective training solutions. Our training is delivered by highly experienced consultants who have worked within the industry for many years.
We can equip your staff with the knowledge of how to offer exceptional quality treatments and customer service.
Contact
JKS are a reputable mystery shopping company who have been trading since 1999.
If you would like to learn how we can help your company provide value for money services and increase customer satisfaction, please call us now on 01509 767281 or complete the form below for a free no obligation quote.
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