Healthcare Mystery Shopping
JKS offer a unique system of mystery shopping to the Healthcare
sector, helping you to deliver service excellence at every opportunity
in the most cost effective way.
Our mystery shopping programmes will look at key customer
contacts or ‘moments of truth’ that influences whether your customers
will use your services, return and recommend to others. Our clients
include Care Homes, Pharmacies, Opticians, Dentists, Domiciliary Care
Providers, Recruitment Agencies, Hospitals and many more.
Our shoppers have been asked to make phone calls to care work
agencies, visit doctors and dentists, ring help lines, and ask for
advice in chemists. We can even mystery shop your competitors!
Whether
you are a newly opened care home or an established chain of pharmacies
or opticians we can help you devise a suitable mystery shopping
campaign.
We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
We will then devise a suitable questionnaire for your
organisation. Each questionnaire is bespoke so you can be guaranteed to
have something that is totally appropriate to your needs. Scoring and
weighting will be added so you can focus on what is important to you.
A schedule of visits will be agreed and could be weekly, monthly
or quarterly. We will prepare everything for you including shoppers
briefs and agree a shopper spend if appropriate.
Reports will be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls, video surveys and access your website to make enquiries.
Contact
JKS are a reputable mystery shopping company who have been trading since 1999. If you would like to learn how we can help your company provide value for money services, and increase customer satisfaction,
please call us now on 07447 942887 or complete the form below for a free no obligation quote.
Get a Quote Now
