Retail Mystery Shopping
JKS offer a unique system of mystery shopping and innovative
and creative training to the Retail Sector, helping you to deliver
service excellence at every opportunity in the most cost effective way.
Retail Mystery Shopping
Our mystery shopping programmes will look at key customer
contacts or ‘moments of truth’ that influences whether your customers
will purchase your products, return and recommend to others.
As you would expect our retail experience is extremely varied
and we offer bespoke mystery surveys to all manner of retailers. We
monitor sales by phone, on line, and face to face. We purchase phones,
carpets, clothes, coal, oil, books, shoes, hampers, cheese, meat, body
building protein powders and computers in fact the list is endless!
Whether
you are a newly started online retailer or an established chain of high
street stores we can help you devise a suitable mystery shopping
campaign.
Our customers are high street retailers and supermarkets,
specialist highend retailers on Bond Street, farm shops and farmers
markets. We also survey all manner of online retailers.
We can even mystery shop your competitors!
We will first of all meet with you to discuss your exact requirements and find out exactly what you wish to monitor.
We will then devise a suitable questionnaire for your
organisation. Each questionnaire is bespoke so you can be guaranteed to
have something that is totally appropriate to your needs. Scoring and
weighting will be added so you can focus on what is important to you.
A schedule of visits will be agreed and could be weekly,
monthly or quarterly. We will prepare everything for you including
shoppers briefs and agree a shopper spend if appropriate.
Reports willl be available to you using our 24/7 online reporting system, providing you with a comprehensive suite of reports.
We can also make mystery telephone calls,
video surveys and access your website to make enquiries.
Contact
JKS are a reputable mystery shopping company who have been trading since 1999. If you would like to learn how we can help your company
provide value for money services and increase customer satisfaction,
please call us now on 07447 942887 or complete the form below for a free no obligation quote.
Get a Quote Now
